And on top of that, it was extremely pricey to maintain! Custom scripts were created for their UCCX system for better call tracking and providing a solid support system. Integrated AD infrastructure bottom line: easier user management.
Because the client was part of the healthcare industry, keeping track of all of the phone calls and proper follow-up with existing patients was a challenge. The combination of Couchbase database, Cisco UCS Platform Architecture combined with the flexibility of Tegile IntelliFlash makes it a dependable enterprise solution for high performance or high capacity workloads.
Result: Client was excited about the process, on how the entire migration took place seamlessly and integrated with Salesforce CRM to track activity.
Result: Client was delighted with the solution because now their company could take advantage of all the new features of a modern cisco unified communications system from Cisco Call manager to Cisco Unity Messaging server. After assessing numerous databases, including Cassandra and MongoDB, Cisco chose Couchbase for three primary reasons: It provides very strong data consistency that is comparable to a standalone system.
In an increasingly connected world, Cisco is helping to transform businesses, governments, and cities worldwide. A crucial medical billing app was slowly dying, causing major outages and overall performance issues.
Implemented POTS lines on local voice routers cleaning up and removing old and abandoned lines. You may also be interested in:.
The VSRM product was always very successful, but over time it became increasingly complex to scale, and customers also struggled with the failure rates of their legacy hardware.
The cut costs and centralization of a cloud based phone system empowered them to manage their communications whenever and wherever they wanted, and the client especially took advantage of Android and iPhone BYOD powered integration.